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Tao Trading, Corp., Massage Equipment & Supplies, Chicago, IL

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Best Massage The Super Store for Bodyworkers | FAQs
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Frequently Asked Questions

Where can I get answers to my product questions?
What table is best for me?
How soon can I get my massage table?
How will my massage table be shipped?
Where can I pick up my order?
What will happen if my order is damaged or lost during delivery?
Am I allowed to return my order for a refund?
What accessories do I need?
What is the advantage of the double lock system?
What is the patented Auto Lock Frame and Leg System?
How much do your massage tables support?
What should I do to keep my massage table in good condition?
What should I do if I have a problem with my massage table or massage chair?
How can I order my table?
Is my credit card information secure?
How long have we been in business and do we have any bodywork experience?
Do you ship internationally?

Where can I get answers to my product questions?

For questions about our products we recommend consulting our Smart Buyer’s Guides. Also, feel free to contact our customer service department with any questions. See our Contact Us page for more information.

What table is best for me?

For more information please see our Smart Buyer’s Guide.

How soon can I get my massage table?

Normally we ship via UPS. You should expect it to take 2 to 5 business days, unless we contact you and let you know otherwise. We provide you with a UPS tracking number via e-mail the same day that your package is shipped out.

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How will my massage table be shipped?

Normally we ship via UPS. You should expect it to take 2 to 5 business days, unless we contact you and let you know otherwise. We provide you with a UPS tracking number via e-mail the same day that your package is shipped out. For stationary and electric tables we use various freight carriers. For small items shipped to Alaska and Hawaii we often ship with the US Postal Service.

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Where can I pick up my order?

Our only pickup location is in Chicago. For more information on our location, please see the Showroom page.

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What will happen if my order is damaged or lost during delivery?

If the table is damaged we will first as you to e-mail us a picture of the damage. Based on the picture we will decide the best course of action which usually involves sending a replacement order. If the order is lost we will confirm this with the carrier and then re-ship the order. For more information please see Our Policies page.

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Am I allowed to return my order for a refund?

For more information on returns please see the Our Policies section of our site.

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What accessories do I need?

Most of our tables are equipped with all of the accessories needed to start your bodywork practice (e.g. a carrying case, headrest, and pillow for the headrest). We do offer many additional accessories that you will find useful. Some of the most commonly purchased accessories are our sheets and covers. These are essential to keeping a table clean and extending its life. Oils and lotions are another common purchase which most therapists find useful. Many therapists purchase a bolster with their massage table. We also recommend checking the Massage Tools section of our site. These tools will help you expand your repertoire and reduce the physical stress giving massages can have on your body. For more information please see our Accessories Buyer Guide.

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What is the advantage of the double lock system?

Double locks provide more stability for the table -- and thus for clients that feel uneasy on massage tables -- than just one lock. A single-lock table may sway slightly, taking away from your client's ease and relaxation.

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What is the patented Auto Lock Frame and Leg System?

This system enables you to effortlessly set up your table in 5 to 10 seconds. There is no assembly required, and you can get to work right away.

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How much do your massage™ tables support?

All of our tables generally support at least 2,000 pounds of static weight and 500 pounds of working weight. Please see the individual table descriptions for more details.

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What should I do to keep my massage table in good condition?

After you first receive your massage table, it is a good idea to check all screws and knobs to verify that they are still tight. During transit, temperature changes and varying humidity levels may loosen them. Use an Alan key and screw driver to tighten all screws and bolts. This process will take only a couple of minutes.

To help maintain the table's stability in the future, follow this simple maintenance schedule: Every 1 to 6 months (depending on how frequently the table is used), or if you notice any looseness in the table, check and tighten:

* the 8 knobs for the height adjustment (by hand)
* the 8 screws on both wooden leg panels (use a screwdriver)
* all joints of the leg and frame system (use an Allen wrench)

To protect your table’s upholstery we recommend you always use massage table sheets. If you use a large amount of oil (such as for Ayurvedic treatments) we recommend using an oil-resistant table cover. Whenever you transport the table is it also important to use a carrying case to protect the table’s upholstery.

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What should I do if I have a problem with my massage table or massage chair?

Please contact us either by phone or via email, and we will determine the best way to resolve the problem. If the problem involves physical damage to a product we may ask you for a picture of the damage. Please see our Contact Us page.
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How can I order my table?

You can order any of our products over our secure Web site (http://www.bestmassage.com). We can also take your order via telephone. Please see our Contact Us page.
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Is my credit card information secure?

On our website, your credit card information is collected via a secure, encrypted connection, and thus it is never exposed to a third party. Please look at our privacy and security policy on this Web site for more information.
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How long have we been in business and do we have any bodywork experience?

Please read more on our About Us page.
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Do you ship internationally?

We can ship to locations in Canada, Mexico, and throughout Europe. For more information please visit our International Locations page.
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