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Frequesntly Asked Questions
Where can I get answers to my product questions?
What table is best for me?
How much weight do your massage tables support?
How soon can I get my massage table?
How will my massage table be shipped?
Where can I pick up my order?
Do you ship internationally?
What will happen if my order is damaged or lost during delivery?
Am I allowed to return my order for a refund?
How can I order my table?
Is my credit card information secure?
What level of heat does the warming pad provide?
What accessories do I need?
What should I do to keep my massage table in good condition?
What should I do if I have a problem with my massage table or massage chair?
How long have we been in business and do we have any bodywork experience?
What is the patented Auto Lock Frame and Leg System?
What is the advantage of the double lock system?
A. For questions about our products we recommend consulting our Smart Buyer’s Guides. Also, feel free to contact our customer service department with any questions. See our Contact Us page for more information.
A. We sell tables for all purposes and types of massage. Of course, personal preference comes into play when choosing a massage table but there are also some basic guidelines to follow. Here (Massage Table Buyer's Guide), are questions we commonly receive with regards to what tables are best for specific massage techniques.
A. All of our tables support at least 440 pounds of working weight. The static weight (weight evenly distributed across the table) and working weight for each table is listed in the specifications section.
A. Normally we ship via UPS. You should expect it to take 2 to 5 business days, unless we contact you and let you know otherwise. We provide you with a UPS tracking number via e-mail the same day that your package is shipped out. For more information, please visit our Shipping Info Page.
A. Normally we ship via UPS. You should expect it to take 2 to 5 business days, unless we contact you and let you know otherwise. We provide you with a UPS tracking number via e-mail the same day that your package is shipped out. For stationary and electric tables we use various freight carriers. For small items shipped to Yukon and Northwest Territories we often ship with the US Postal Service. For more information, please visit our Shipping Info Page.
A. Our only pickup location is in Chicago. For more information on our location, please see the Showroom page.
A. We can ship to locations in Canada, Mexico, and throughout Europe. For more information please visit our International Locations page.
A. If the table is damaged we will first as you to e-mail us a picture of the damage. Based on the picture we will decide the best course of action which usually involves sending a replacement order. If the order is lost we will confirm this with the carrier and then re-ship the order. For more information please see Our Policies page.
A. For more information on returns please see the Our Policies section of our site.
A. On our website, your credit card information is collected via a secure, encrypted connection, and thus it is never exposed to a third party. Please look at our privacy and security policy on this Web site for more information.
A. The warming pad is designed to create a mild heat (Maximum temperature is 130 F degrees). Intended for activation prior to a massage, allow the pad to generate a warmed table or surface before the session. For a more intense heat and concentrated therapeutic practice, we recommend the Thermophore (Maximum temperature is 160 F degrees).
A. Most of our tables are equipped with all of the accessories needed to start your bodywork practice (e.g. a carrying case, headrest, and pillow for the headrest). We do offer many additional accessories that you will find useful. Some of the most commonly purchased accessories are our sheets and covers. These are essential to keeping a table clean and extending its life. Oils and lotions are another common purchase which most therapists find useful. Many therapists purchase a bolster with their massage table. We also recommend checking the Massage Tools section of our site. These tools will help you expand your repertoire and reduce the physical stress giving massages can have on your body. For more information please see our Accessories Buyer's Guide.
A. After you first receive your massage table, it is a good idea to check all screws and knobs to verify that they are still tight. During transit, temperature changes and varying humidity levels may loosen them. Use an Alan key and screw driver to tighten all screws and bolts. This process will take only a couple of minutes.
To help maintain the table's stability in the future, follow this simple maintenance schedule: Every 1 to 6 months (depending on how frequently the table is used), or if you notice any looseness in the table, check and tighten:
- The 8 knobs for the height adjustment (by hand)
- The 8 screws on both wooden leg panels (use a screwdriver)
- All joints of the leg and frame system (use an Allen wrench)
To protect your table’s upholstery we recommend you always use massage table sheets. If you use a large amount of oil (such as for Ayurvedic treatments) we recommend using an oil-resistant table cover. Whenever you transport the table is it also important to use a carrying case to protect the table’s upholstery.
A. Please contact us either by phone or via email, and we will determine the best way to resolve the problem. If the problem involves physical damage to a product we may ask you for a picture of the damage. Please see our Contact Us page.
A. Please read more on our About Us page.
A. Double locks provide more stability for the table -- and thus for clients that feel uneasy on massage tables -- than just one lock. A single-lock table may sway slightly, taking away from your client's ease and relaxation.