Shoulder and Neck Instant Hot Reusable Pack

We usually ship your order on the same day or the day after your payment is processed. You can expect to receive your item(s) in 1 to 5 days, depending on your location.

The Shipping and Handling charges for Small Accessories to any destination in the continental U.S.A are only $9.90 for the first item, 2nd item is free and $1.50 for each item after that.

For more details, please read our shipping info page.

Our 100% Money-Back and Best Price Guarantees

At BestMassage.com, we proudly stand behind all our massage products and keep our promises to valued customers like you. We truly appreciate your business with us.

Thus, we assure you of a 100% satisfaction on all our massage products and services. However, if you are dissatisfied with our merchandise for any reason and wish to return them, please simply inform us. We will be glad to give you a full refund without a restocking fee because we cherish a long-lasting relationship with you.

In addition, we assure you of the very best prices in the nation for these products. Therefore, should you find a better price elsewhere at a later time for any items you have purchased at BestMassage.com, simply inform us and we will gladly refund the difference to you.

Terms and Conditions for our 100% Money-Back Guarantee:

You can easily return the merchandise for any reasons hassle-free although we may ask how we can improve our service to meet your satisfaction.

All returned products must be received within 30 days after the date of purchase.

The returned merchandise is refundable only if undamaged, in new or nearly-new condition, and in its original packaging.

For disposable items such as oils, lotions, and creams, the refund will be given only if they are unopened or due to manufacturer's defect.

We reserve the right to refuse returns on items that have been clearly damaged or used extensively by customers.

The customer is responsible for any return shipping costs unless the purchased item is defective.

If all the above requirements are met, you will receive a refund in full for the purchase price minus any shipping, handling, or postal insurance costs. No re-stocking fee will be charged if returned within a 30-day period.

Terms and Conditions for our Best Price Guarantee:

The product for which you find a better price must be identical in every manner, including, but not limited to, model, color, brand, quantity and condition, as the item you have purchased from BestMassage.com.

The claim must be made no later than 14 days after the date of your order from BestMassage.com.

A publicly documented verification of the lower priced item from non-auction companies must be submitted to us along with your proof of purchase from BestMassge.com. Any pricereduction made on our site is not applicable.

If all the above requirements are met, you will receive a credit voucher worth the difference for use at BestMassage.com.

Should you have any questions, please feel free to call our customer service representative at 773-764-6542. We will be glad to speak with you and answer all your questions.