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We understand that buying online is difficult for many reasons. First and foremost, you can't try the product you are purchasing.
For this reason, we do our best to provide you with photographs and as much information about our products as possible. Our customer service representatives are also always ready to answer your questions.
But we also know that sometimes, an item still might not suit the exact need for which it was purchased. That's why, standard with every purchase, we provide a 30-day Money back Guarantee. With each item you buy from us, we give you 30 days after you receive it to try it and ensure that you are satisfied.
So, in the unlikely event that you receive your purchase and it is not what you expected, simply send it back to us and we will immediately refund you the full 100% purchase price of the item. Please note that the shipping and handling charges will not be refunded unless the item is defective.
Certain products such as oils, lotions, creams, gels, silks, and butters must be unopened to be eligible for return. Other products such as Thai Compresses and certain disposable covers must be unused to be eligible for return. Please see the Signature Guarantees tab on every product page for more specific details.
You are welcome to search the internet to find better deals than ours! In fact, we would be very happy to know where they can be found because we do the very same type of research.
When we mark the prices on our products, we have one simple rule: to give our customers the best price around. It is our vision to provide you with the best value possible and that starts with the price.
So, if you can find the same product somewhere else for a cheaper price within 14 days of the date on your purchase, we will thank you and simply refund you the total difference. Soon after that, we will change our website prices!
Note: This guarantee is not applicable to price reductions on our website that start after your purchase, A/B Quality or and any used products, auction websites, or websites that serve customers in other countries.
We know how important it is to you and your business to receive your products quickly. For this reason, we do our best to ship your order on the same business day or, if necessary, the very next business day.
In fact, if you make an order on a weekday morning, we can guarantee that we will ship it that same afternoon.
We entrust most of our deliveries to you with UPS. They are fast and secure, and have seldom let us down.
For small shipments or shipments to Alaska and Hawaii we often use the US Postal Service. For large orders including stationary and electric tables we use various carriers but will choose one that can deliver your order quickly and economically. For more information about transit times please see our Shipping Info page.
We know that the most important part of our service is ensuring the security of every one of your purchasing transactions:
Our online payment facility uses the latest technology to ensure your absolute privacy and security.
We do not provide any of your information to third parties.
We use an automated email response system to immediately send your receipt and confirmation of purchase.
While our secure online purchasing facility offers quick ordering convenience, our customer service representatives are ready to take your order by telephone, if you prefer.
Finally, you are always welcome to mail us a check or money order.
We hope to provide you with the most efficient, friendly service around.
This starts on our website, where we give you as much information as possible on all of our products, our guarantees, our shipping procedures and contact details.
You may still need to contact a customer service representative, and we aim to answer all your queries in a friendly, polite manner, whether by telephone or email.
If we can't quickly answer a question, we will find the answer and get back to you as soon as possible. This is important to us - after all, if you have a query we don't have an immediate answer for, we need to know!
Of course, after your purchase, if you have any further questions regarding the product and its uses, we hope to hear from you. For as long as you are using our products, and our service, we are here for you.
Importantly, to assure you of our commitment to exceptional service, we provide our extended customer service and Chicago showroom hours from 8am to 7pm on weekdays and 9am to 5pm on Saturdays, Central Standard Time. Of course, our web store is always be available 24/7 for you to place an order.
You may already know that we started out 10 years ago selling only a few massage tables. Since then, with your support, our selection of massage tables has more than tripled, and our selection of massage accessories has grown to over 150 different items!
As a result of this expansion we now have one of the largest selections of massage tables, massage chairs, accessories, and supplies of every kind. We are proud to offer you our own exclusive brands in many departments, along with other leading brands.
But we are not sitting on our hands! Every day, we are researching your needs and investigating sources of more important products. Maintaining our own standards of quality and value while continuing to grow our selection is central to our aim of supporting your business, and allowing you to find everything you could possibly need, "under one roof."
As always, we are very open to hearing from you, our valued customer. If there is any item or product you would like to see in our store, we would like to know about it!
The beginnings of our company were humble. We began by selling only a small selection of massage tables, but from the start, we had the support of our customers. Every year showed greater number of products sold.
Thanks to this, we have grown into a worldwide business, and now we are proud to stock not only massage tables, but also massage chairs, and a huge selection of massage equipment and accessories. We supply a number of leading brands, along with our own exclusive brands.
To this day, we are very proud to say that we are still a successfully growing business. We are continuing to expand our selection, improve our services, and maintain our value.
From the start, our focus has always been the same: providing value for our valued customers. And as we grow and age further, we will remain committed to this goal.